Why It Matters
Keeping your banking information up to date ensures that your R370 grant payments are processed correctly and on time. Incorrect or outdated account details may block or delay payments—even after your appeal is approved.
Common reasons to update:
You’ve switched to a new bank account (e.g. TymeBank, Capitec).
The original account was closed or is facing issues.
Your application was declined due to “Bank Details Pending.”
Who Can Update?
Any SRD R370 grant recipient can update their banking details online via the SASSA SRD portal. However, beneficiaries of other grants (e.g., old age, child support, disability grants) usually must do this in person at a SASSA office.
Step-by-Step: Update Online for SRD R370
Visit the official SRD portal at srd.sassa.gov.za (ensure it's the correct site).
Scroll to the section titled “How do I change my banking details?”
Enter your 13-digit South African ID number.
A secure SMS link will be sent to the phone number you used when applying. Use the same registered number—link may expire quickly.
Click the link and enter your new bank details: account name, branch, account number, R370 appeal and account type.
Verify accuracy before submitting to avoid further delays or misdirection of funds.
Validation can take up to 7 working days. After clearing, SASSA will notify you via SMS.
In-Person Update for Other Grants
For older non-SRD grants, you may need to visit a local SASSA branch:
Bring:
Your South African ID (original and copy)
Proof of your new bank account (e.g. stamped statement or official letter)
Your SASSA card or grant documentation (if available)
Ask for the “Change Banking Details” form, complete it, and submit with supporting documents. The official will verify and process the update.
Alternatives & Tips
Alternate payment methods, if needed:
SASSA payment cards (gold or black)
Grant payments via retailers like Shoprite, Checkers, Pick n Pay, or Boxer
CashSend options via mobile number at select ATMs
Ensure your registered mobile number is active—it’s essential for receiving the SMS link. If you’ve lost it, update your phone number on the SRD portal first.
Final Advice
Always double-check every detail before submission to avoid payment delays.
Act promptly when you receive the SMS link—these expire fast.
If your appeal is successful, ensure your new details are in the system to facilitate smooth payment.
Prefer online updates for SRD R370. For other grants, in-person changes are usually required.
Quick-reference FAQs
Question
Answer
How long does the update take?
Up to 7 working days, after which SASSA sends confirmation SMS.
Can I change banking details for SRD online?
Yes—via SRD portal using your ID and registered phone number.
Can I do this if my appeal was declined?
If appeal succeeds and shows “Pending Bank Verification,” you can update details. Declined appeals mean reconsideration needed first.
What docs are needed for in-person changes?
South African ID, proof of new account, and grant documents if available.
If you need help navigating the SRD portal, updating your phone number first, or verifying your change, I’m here to assist!